Service terms

Terms of Service

Effective date: September 8, 2026

These Terms of Service explain the basic terms that apply when you visit the Retail Reach Group LLC website, contact us, buy display board advertising, or use our digital signage, menu board, ordering, payment-processing, installation, and support services. By using our website or services, you agree to these terms.

Our services

Retail Reach Group LLC provides display board advertising and business technology services for restaurants, retailers, advertisers, and small businesses. Services may include display board ad placements, digital signage, dedicated restaurant menu boards, local advertising displays, POS workflow support, payment terminal setup, online ordering tools, payment-processing support, equipment setup, content updates, and related customer support.

Customer responsibilities

• Provide accurate business, billing, contact, and service-location information
• Use equipment, software, payment services, and ordering services lawfully and as intended
• Maintain internet access, power, and any other location requirements needed for service operation
• Notify us promptly about service issues, billing questions, or unauthorized account activity
• Do not misuse, reverse engineer, tamper with, or interfere with our systems or service providers

Payments and billing

Fees, billing schedules, deposits, setup costs, subscriptions, transaction costs, hardware charges, and other payment terms may be described in an order form, invoice, written agreement, or other service document. Display board advertising plans may be offered as three-month campaigns, six-month plans billed monthly, or optional discounted annual prepaid plans unless a different term is stated in writing. Restaurant menu board services may include a setup fee, monthly service fee, annual prepay option, and multi-board discounts. A setup or design fee may apply after founder pricing ends. Founder rates are promotional early-advertiser rates limited to early inventory, may be capped, and may be changed or discontinued for new purchases. You authorize us and our payment providers, including Stripe where applicable, to process payments for agreed charges. You are responsible for taxes, fees, chargebacks, failed payments, and any other amounts due under your service agreement.

Cancellations and refunds

Service cancellations, subscription changes, refund requests, and equipment returns are handled according to the applicable invoice, order form, or written agreement. Three-month campaigns and six-month plans remain billable through the agreed minimum term unless otherwise stated in writing. Setup fees, custom design work, installation labor, special-order equipment, and completed service work may be non-refundable unless otherwise stated in writing. For refund or cancellation help, contact info@rtitech.net. You can also review our Refund Policy.

Third-party providers

Some services may rely on third-party platforms, equipment, processors, networks, hosting providers, ordering systems, or financial-service providers. Your use of those services may also be subject to their separate terms, privacy policies, compliance rules, and availability. We are not responsible for third-party services outside our reasonable control.

Payment-processing compliance

If you use payment-processing services, you agree to follow applicable card network rules, processor requirements, fraud-prevention practices, refund obligations, and laws that apply to your business. Do not use our services for unlawful, restricted, fraudulent, deceptive, or high-risk activity.

Content and advertising

You are responsible for the accuracy, legality, and ownership of menus, prices, promotions, advertisements, images, trademarks, messages, and other content you provide for display or ordering services. We may refuse or remove content that appears unlawful, misleading, infringing, unsafe, or inconsistent with applicable service requirements.

Display board ad placements

Display board advertising plans are subject to placement availability, creative approval, run dates, participating board locations, and any written campaign terms. We may adjust, reject, pause, or remove advertising content that appears unlawful, misleading, infringing, unsafe, restricted by a payment provider, or unsuitable for the display environment.

Restaurant menu boards

Restaurant menu boards are separate from display board advertising placements. They may use the same screen framework or control app, but they are intended for the restaurant’s own menu, pricing, photos, promotions, and in-house content. Third-party advertising is not placed on dedicated restaurant menu boards unless a separate written agreement says otherwise.

Category exclusivity

Category exclusivity may be offered as an optional add-on when available. Exclusivity applies only to the specific category, board locations, and contract term confirmed in writing. We may refuse or limit exclusivity requests when the category is unclear, overly broad, already reserved, or unsuitable for the board network.

Equipment and access

Equipment ownership, rental terms, maintenance responsibilities, replacement costs, and installation details may be set by your written agreement or invoice. You agree to provide reasonable access to the service location when installation, support, retrieval, or maintenance is needed.

No guaranteed results

We work to provide dependable tools and responsive support, but we do not guarantee specific sales, advertising performance, revenue increases, customer traffic, approval by a payment provider, or uninterrupted availability of every service.

Limitation of liability

To the fullest extent allowed by law, Retail Reach Group LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or third-party service outages. Our total liability for a claim will not exceed the amount you paid us for the service giving rise to that claim during the three months before the claim arose.

Changes and termination

We may update these terms periodically by posting a revised version on this page. We may suspend or terminate services for nonpayment, misuse, fraud concerns, legal or compliance issues, or violation of these terms or any applicable service agreement.

Contact us

For questions about these terms, contact Retail Reach Group LLC at info@rtitech.net, 267-338-4338, or 8 The Green, Suite A, Dover, DE 19901.